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Anywhere365 Bridg APK icon

Anywhere365 Bridg APK

1.0.7 for Android 5.1 and up

WORKSTREAMPEOPLE

CRM Information for Mobile Agents

Package name: com.workstreampeople.bridg.wspnl

Bridg sends detailed CRM information to mobile Contact Center Agents when they answer a call.

The call originates from the Anywhere365 Unified Contact Center (UCC) and is transferred to your cellphone including all relevant CRM data.

Fully functional

You can review the case history and assist your customer anywhere you are, meaning you do not have to ask them to call back. When required you can transfer the call back to the UCC via the same app. Just choose a colleague or Agent (skill) group that is available and transfer. Calls are recorded serverside by the Anywhere365 Enterprise Dialogue Platform. After the call you can classify the call for reporting purposes, just like you would do when you’re in the office.

Who’s it for?

The app is ideal for all your mobile employees: Sales and Account managers, Customer Trusted Advisors, Bank and Financial Advisors who receive customer calls while being on the road. It also allows Contact Center supervisors to add additional Agents during peak hours.

Improve productivity

Whether you want to boost your productivity, decrease the amount of callbacks or need to assist your colleagues during peak hours, Bridg is the perfect addition to your Anywhere365 Unified Contact Center.
What's New
Version 1.0.7
- Testing change push notifications when upgrading app through app store (if each notification is received 2 times, fix by uninstall and reinstall app)
- Fix push notification error handling
- Fix add support for Transfer not succeeding (Done and Continue buttons)
- Fix for registration code Verify button stays visible when disconnected
- Fix for text on dashboard not centered when no Bridg service is configured

Category: Business , Similar

Date published: Mar 11, 2018

Current version: 1.0.7

Requires android: 5.1

Content rating: Everyone

Free for you

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